Technology including smart phones are changing the way we as contractors interact with you our customers, our suppliers and eachother. We can access equipment details on site and arm ourselves with useful information. 20 years ago parts were more generic and easy to stock. Now with a hundred different furnace or toilet brands, it becomes impossible to carry every part.
Introduce the Smart phone. You can now snap a photo of the leak, or the control, or anything that would help us understand their problem better. Send it to us and get our opinion before we come. This helps us better prepare for you job, saving you time and money. When we are on the phone with you sometimes a few details can get lost in translation. For example, that metal turny thingy is a ball valve, and the humming red bell you’re describing I think is a pump. So again pictures can help break down the barrier.
Smart phones are also good to put Butler Plumbing on speed dial. 780-432-3947. Always love hearing from you.